Please note that some pieces may contain nickel.
Shipping and handling time for jewelry is between 1-2 weeks for domestic orders and 2-4 weeks for International orders. You will receive an email once your order has been shipped. (Please note: Customs may hold a package for up to 30 days if they deem necessary for international shipping. This is out of our control.) Recently, the post office stopped scanning items for most international orders. You will be provided with a customs number, but it is unlikely that your package will be tracked. If you have a question about shipping times for your particular item, please contact us to ensure that it is an item we currently have in stock.
We ship Internationally to most countries.
Shipping Method: USPS
Shipping and handling time for leather goods is between 3-4 weeks for domestic orders and 4-5 weeks for International orders (Please note: Customs may hold a package for up to 30 days if they deem necessary for international shipping. This is out of our control.)
STERLING SILVER JEWELRY: You may return most new, unworn sterling silver items within 14 days of delivery for a full refund (sans shipping costs). Buyer is responsible for return shipping costs. Insurance & tracking must be purchased when shipping returns. JCARDILLO is not responsible for returned items if they are lost, damaged, or stolen during transit.
18K GOLD JEWELRY & LEATHER GOODS: You may return most new, unworn 18k gold items & leather goods within 7 days of delivery for store credit or exchange (sans shipping costs). 18k items and leather goods are made-to-order and ineligible for a refund. Buyer is responsible for return shipping costs. Insurance & tracking must be purchased when shipping returns. JCARDILLO is not responsible for returned items if they are lost, damaged, or stolen during transit.
You should expect to receive your refund within 2 weeks of delivery to us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return or exchange an item, simply submit the appropriate form below for approval. We must receive your return within 1 week after we approve your return request via email to be eligible for a refund.
Once we confirm acceptance of your return via email, we will provide the shipping address for the return.